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Friday, 13 December 2013

Amazon out of control.

Not the female kind, the retailer kind.

It’s not the ordering that’s at fault, it’s the delivery. I ordered four items yesterday and was given delivery forecasts for all four, of an estimated delivery slot of between the 17th and 21st. Now that’s a bad enough forecast in itself. Am I supposed to stay in for five days in a row? I think with all their money they are making, they can do better than that. However that’s not my point. Two items arrived this morning, four days adrift of the estimated delivery dates.

Does this mean that I have to stay at home for NINE bloody days now. I suggest that they tell their outside suppliers the delivery forecast dates and get them to adhere by them.

I personally think that they are in danger of losing customer satisfaction if they can’t buck up with their ludicrous forecasts.

Incidentally if Tesco’s, can not only name the day and give a two hour delivery slot in that day, then why can’t Amazon at the very least name a specific day.

Amazon. You’re pissing me off.


  1. Why not have the items delivered to your workplace. Let the Goods In department take the strain.

    1. xX Why not have the items delivered to your workplace.XX

      In my experience with Book clubs in the U.K, and here, and Amazon here, they will not deliver to a commercial address.

  2. I'm retired. And of course as an ex marine engineer I would be chasing them around the world. It would cost a fortune in air fares.

    The idea was right though.

  3. I suspect Amazon always give a worst case date, they are almost always quicker.
    The problem however is one that afflicts the entire online ordering world. It's a pain in the arse hanging around to sign for deliveries. Our (excellent old-fashioned, local) postman knows where the weatherproof box is and always pops parcels in it if we are out but there is no way to standardise the parcel companies - or tell the supplier not to bother - but who insist on signatures even when the item is worth almost nothing.

  4. The solution, FE, is to opt for Amazon Prime.

    It costs an annual fee, but gives 'next day' delivery.

    Only you though, can judge if the value exceeds the cost.

  5. FE, you can log-on to Amazon; then Your Account>> Your Orders >> Track Package >> See Complete Tracking History.

    They ain't so bad, after all, eh?

    1. On that Tracking History page they even give the current schedule - e.g.

      In Transit : On Schedule
      Expected delivery: Monday, 16 December 2013

  6. From the other side of the coin, have you any idea just how manic the parcel delivery game is this time of year, i don't do it by the way but i know fellows that do.

    Spare a thought for the delivery boys and girls that go out in the vans, they are likely to have on around 100 deliveries and possibly up to 30 or more collections.

    Had one lad here the other night at 8pm, he'd done 100 dels in his own area then had to reload and go out again in the evening to help out another driver...would you do that, could you do that, i wouldn't.

    If someone's not in then that bulky parcel(s) are in their way for the rest of the day, and they'll likely have some twerp on the radio phone to them trying to push them faster, quite how they stay sane on our crowded roads i don't know, i get the hump waiting for some halfwit who can't trying to badly park in bloody Morrisons.

    I always try and let those poor parcel lads out on the road whenever possible.

    Practically a lot depends on where you live and what your parcel 'hiding' situation is, we get quite a few parcels and our home is known a secure to the parcel lads and they know us as straight, they can leave them here and they won't be touched, so us being out usually isn't a problem.

    Amazon we find is one of the very best and at this time of year they really are under fantastic pressure, but Kiddicare deserves the title of almost unbelievable delivery times...ordered high chair at 1950 hrs, delivered at 10am the follwing morning, quite how they managed that we haven't yet worked out.



  7. If you wait a few more years, Amazon is working on a system of utilizing warehouse to customer delivery drones that will fly packages for delivery within 30 minutes of customers placing orders online through their website. Once they get the system up and running, ordering from Amazon will be as easy as ordering a pizza for delivery from down the street.

    Here is what they are planning on doing.

    We're excited to share Prime Air — something the team has been working on in our next generation R&D lab.

    The goal of this new delivery system is to get packages into customers' hands in 30 minutes or less using unmanned aerial vehicles.

    Putting Prime Air into commercial use will take some number of years as we advance the technology and wait for the necessary FAA rules and regulations.

    Check out this footage from a recent test flight.

    1. Waterstones are planning something similar...

  8. Tesco mostly do deliveries using their own fleet of vans (or collect at store) and can therefore be more specific. Amazon and the sellers on its website use Royal Mail or other couriers who are harder to control. Really the next big change in delivery now that so much is ordered online is going to happen after someone finds a way to make local pick up cost effective. Most houses are empty during the day but things need to be signed for. I think amazon does have some code entered automated lock up boxes where parcels can be left and collected.

  9. Amazon now have their own logistics company

  10. I gave up using Amazon about a year ago after they started using the cheaper type couriers you know the ones i'll not mention any one in particular ( "YODEL") their last delivery to me ended up in someone's garden a half mile from where I live ,having been thrown over a hedge because the driver could not find my address apparently even with the modern convenience of Satnav their customer people thought that it was a hilarious joke say no more.

  11. As a regular Amazon user, also retired, I have made a point of being amenable to taking in parcels for neighbours. I have thus cultivated a relationship with said neighbours whereby they will take in parcels for me. This, in addition to a "secure leave it here" location, specified when ordering, means I do not have to wait in for a delivery, and, very seldom have to collect from depot, or, re-arrange delivery. Personally, I think Amazon, and the Couriers who deliver on their behalf are absolutely amazing. If only HMRC were half as efficient.

  12. No problems here. They say two/three days, and even at this time of year, you can set your sun dial by them. (AND, at present, two thirds of them are on strike, and the parcels are STILL on time!)

    Why can Britain not do it right?

  13. Sounds/seems like a first-world problem to me.

    Why wait for the deliveries? If you can't trust your neighbors, the problem is where you live, not with Amazon. Provide for a secure delivery location and quit your whining.

    1. XX If you can't trust your neighbors, the problem is where you live, not with Amazon. XX

      Not a matter of where you live. Any one who trusts ANY one is a blithering bollock headed idiot.


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