Last year Mrs FE contacted the Department of Work and Pensions as she was nearing the magic age of 60 (Sssshh. don’t let on that I told you this). She was duly issued with an ID number and a password to enable her to track her entitlements on line. All well and good. She managed to access her details and never thought anymore about it, till this week.
Mrs FE, now having passed 60 (Ssssshh, I tell you. Whisper), tried on Monday to log on to the website. Absolutely no luck.
Mrs FE decides that she would phone and find out why her access was refused. When she finally got through the exasperating menu system beloved by all these days (I lie), she was informed that it was the wrong number to call, and given another number. This happened to her four times. She was beginning to feel that she would end up speaking to the entire DWP. (I was annoyed as well, believe you me. I pay the phone bills).
Eventually she reached the right person. However what she was told next, left her speechless. Apparently when you reach the official retirement age, your access to your internet information is removed.
WTF. Do they think that at age 60 you’ve become senile immediately, dropped dead, or locked up in a mental institution?
I despair, I really do.