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Friday, 19 March 2010

Aaaaaaargh (Again and again)

Any of you that are regular readers of this Blog will have noticed that I have had trouble with the Utility Companies,  serving my deceased Uncle's property.

Just when I thought it was all cut and dried I find lying on his doormat, this:

CCS changed

I really despair. This time it was TalkTalk. Just getting through to them was bad enough. The customer services number on their web site has four options. Guess what? Option 4, which I needed, didn't work.

The next number I found produced a very unhelpful lady from abroad who tried to make out it was all my fault in someway. I hadn't followed out their procedure. I tried to explain in simple words that as I wasn't their customer, how could I possibly know their mores and customs? (Oh and needless to say, her Supervisor was conveniently out.)

Found another number The Cones cancellation hotline, and after eventually fighting my way remorselessly up the queue, and being told every step of the way "that my custom was important to them", I finally reached someone who could actually do something.

Even then after explaining to the young Scottish Lassie that it really was their ineptitude that had caused all this in the first place, she had the cheek to suggest that I do all the leg work in setting it straight. I "politely"* declined.

The worst thing about it is they never apologise.

* Only slightly sweary language used. No "C"words were harmed in the making.

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